What time are check-in and check-out?

Check-in is from 3 p.m. Check-out is by 11:00 a.m. the following day.

Is it okay if I arrive before the check-in time?

If you arrive early, you may wait in the lobby until check-in.

Do you allow early check-in or late check-out?

If you are interested, please ask us about this when you make your reservation.
Fees apply (starting from ¥12,690 per hour).

How do I get there by public transportation?

If using public transportation, we recommend taking a taxi to FUFU KAWAGUCHIKO after arriving at Kawaguchiko Station by express bus or train.
It is about a 15-minute drive from the station. For more details, see the "Access" page.

Do you pick up guests at the station?

Unfortunately, we do not offer a pick-up service from Kawaguchiko Station.

Do you have a parking lot?

A free, self-service parking lot is available to guests.

Do you take credit cards?

We accept various types of credit card.

What is the "bathing tax"?

This is a tax that applies to people using hot spring baths in Fuji-Kawaguchiko Town.
It is ¥150 per person aged 12 or over. If you paid in advance, the fee will be charged when you check-out. Details: Bathing tax

Can I send my luggage ahead?

You may send your luggage to the following address, labeled with your name and the dates of your stay. 
2211-1, Kawaguchiaza -Mizuguchi , Fuji - Kawaguchikomachi, Minami t surugun, Yamanashi, 401- 0304, JAPAN

Can I send luggage from the hotel to my home?

You may arrange for delivery at the concierge desk. Please inquire in advance if you will be sending luggage overseas.

Are you able to serve guests in other languages?

We have concierges who speak English, Chinese, and Korean.

Are the rooms non-smoking?

With the exception of dedicated smoking areas, smoking is prohibited throughout FUFU KAWAGUCHIKO.
There is one smoking area in the main building and another in the guest room wing.

What is the maximum occupancy for one room?

We have rooms that can accommodate up to 4 people.

Is there internet access in the guest rooms?

Free Wi-Fi is available in all guest rooms and the lobby.

Do you offer massages?

Yes, we offer massages. The latest start time for a session is 11 p.m.
Since masseurs are sent from a clinic with whom we have a contract, there may be cases where one is not available.
Thank you for your understanding. Fees: ¥5,000 for 35 mins / ¥7,500 for 50 minutes / ¥10,000 for 70 mins (including tax)

Do you offer esthetician services?

Guest may use our "Spa by Sisley" services. Treatment is performed by an esthetician who goes to your room.

Does the fridge in the room have drinks?

The fridge and minibar in your guest room are stocked with drinks in advance.
Non-alcoholic beverages are free.

Does the open-air bath in the guest room use hot spring water?

All guest room open-air baths and communal baths use hot spring water.
For more details, go to the "Hot spring" section.

When are meals served?

You may choose to have your meal served starting from any of the following times.
Dinner 18:00, 19:00, 19:30, 20:00, 20:30
Breakfast 8:00, 8:30, 9:00, 9:30, 10:00

Please note that dining charges are included in the room fees even if you do not eat at the hotel.
Thank you for your understanding.

Can you accommodate allergies or personal food preferences?

If you inform us in advance, we will do our best to accommodate your request.

Can you serve meals for specific dietary needs?

If you inform us in advance, we will do our best to accommodate your request.
Examples: low-sodium meals, vegetarian meals, reduced-portion meals, etc.

Where are meals served?

Both breakfast and dinner are served in Yamanoha restaurant on the first floor of the lobby wing.

If I am staying for multiple days, will the meals change?

We do our best to vary the menu from one day to the next.

If my party has booked two rooms, can we dine together?

We will do our best to accommodate you, depending on the availability of tables in the restaurant.
4-person tables: 6, 10-person private room: 1 

Can I bring food into the hotel?

Please refrain from bringing food and beverages into the restaurant.
If you wish to bring wine, champagne, or the like, a corkage fee will be charged (¥4,000).

Is it possible for non-guests to use the hot spring facilities?

Non-guests may not use the hot spring facilities.

When can I use the hot spring facilities?

Hot spring facilities may be used from 3 p.m. to midnight on the day you arrive and from 6 a.m. to 11 a.m. on the day you check out.

Do the communal baths have lockers, towels, and amenities?

Dial-type lockers, towels, and amenities are provided.
You do not need to bring anything with you when going to the communal bath from your room. 

Do I have to pay for small children?

There is a fee of ¥1,620 per child (including tax) for children under 12 to use the facilities.
Additional fees will be charged for extra beds and meals. Guests aged 12 or over will be charged the same rate as adults.

What facilities do you have for babies?

We offer waste baskets for diapers, Bumbo baby seats, and other facilities.

Do you have baby beds?

We have one baby bed available to rent.

It is possible to push beds together?

Yes. Please request this when you make your reservation.

Do you provide guest wear for children to wear while at the hotel?

We provide small-, medium-, and large-sized children's guest wear. Please tell the concierge what you need, including the size.

Can you heat up baby food?

Please ask the concierge.

Do you have a pot for heating water to make formula?

Please use the kettle provided in your room.

Are babies and toddlers allowed in the hot spring baths?

You may use the open-air bath in your guest room. The communal baths may be used by children aged 6 or over.

Do you have strollers or wheelchairs for rent?

We do not have strollers for rent. We have one wheelchair available.

Can I stay with my pet?

Unfortunately, pets are not allowed to stay at the hotel. We can recommend a pet hotel nearby.

I am thinking about booking FUFU KAWAGUCHIKO for an anniversary or a birthday. Can you provide a cake or flowers?

We can arrange for cake or flowers to be delivered. We offer a variety of options based on your budget.
Cake: Made with fresh cream (12 cm) - from ¥3,000
Flowers: Bouquet size - from ¥3,000